CyberProctor and Your Privacy
CyberProctor does not use any student’s personal information for any reason other than the proctoring of online exams.
We never sell any personal information to third parties.
We do not market to students, nor do we share any personal information for the purpose of marketing to students.
This Privacy Policy describes CyberProctor llc’s (“CyberProctor”) policies and procedures for the collection, receipt, use, storage, sharing, transfer, disclosure, and other processing of personal information through our websites, browser extensions, platforms, and applications, as well as your rights with respect to the information that we process about you. CyberProctor may obtain your information through your use of the Services or from your educational institution or certifying entity. When using any of our Services you understand that we will process your information consistent with the ways described in this Privacy Policy. We also may provide you with additional privacy disclosures and ask for your consent for the processing of certain information depending on the Services you are using. If you do not agree with the terms of this Privacy Policy, do not use our Services.
Information Collection and Use
Information You Provide to Us
Contact Us: When you contact us through an online form or through CyberChat, we will ask for identifying information such as your name, email address, educational institution, certifying entity, and CyberProctor status. We may also ask you to provide us with information about the reason you are contacting us. We request this information so that we can accurately respond to your inquiries and address any support needs.
Account Registration: When you create or reconfigure a CyberProctor account, you will be required to provide us with your name, username, password, email address, a photo id and new photo captures every time you launch a new proctoring session.. New users will have to have their photo id verified by a CyberProctor administrator. Uploads of subsequent ids will be matched against the existing original ID with facial recognition and do not have to be verified beyond the system's internal id compare function. Id's submitted that do not match existing user photos will be rejected and the account frozen until verification can take place. A third-party entity processes all payments for using CyberProctor's Services. Therefore, CyberProctor will never collect or retain any of your credit card or other electronic payment information. We use all of this collected information to conduct our online testing services.
Testing
Before taking an exam, you must download OBS, a free multi-browser streaming platform. Before your exam you must provide us with access to your device’s camera and microphone and share your screen with our proctors through a LogMeIn File. We require you to share your photo ID on camera and we use that ID in conjunction with biometric facial recognition software to authenticate your identity. We also require you to perform a biometric keystroke measurement for some exams. During your exam, we continue to monitor your screen, camera, and microphone in order to meet the requirements of your institution’s testing parameters, communicate with you, and monitor your exam.
Information Collected Automatically
Website Log Data: Our servers automatically record information (“Log Data”) created by your use of the Services. Log Data may include information such as your IP address, browser type, the referring domain, internet service provider (ISP), operating system, date/time stamp, stream data, and browser plug-ins. We use this information to analyze trends, to administer our websites, to track users’ movements around the site and to gather demographic information about our user base as a whole.
Cookies: We use cookies or similar technologies to retain user settings, analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level. Our website does not respond to “Do Not Track” signals. If you reject cookies, you may still use our websites, but your ability to use some features or areas of our websites may be limited.
Testing: During testing, we automatically track your keystroke pattern to ensure it matches the biometric profile created before the start of your exam. We also obtain IP address information to help troubleshoot issues and verify your testing location.
Legal Basis for Processing
We process your personal information, with your consent, where necessary to perform a contract, and where doing so is in our legitimate interests such as protecting the integrity of our software, protecting the integrity of our testing process, protecting our intellectual property or the intellectual property of educational institutions/certifying entities, providing and improving our Services, and ensuring compliance with applicable laws and our Terms of Service.
Third Party Sharing
Analytics: CyberProctor uses software such as Google Analytics to help understand use of our Services. Google Analytics collects information sent by your browser as part of a web page request, including cookies and your IP address. Google also receives this information and their use of it is governed by their Privacy Policy.
Other Websites and Social Media: We share information with third-party apps and websites that integrate with our API or Services, or those with an API or Service with which we integrate. Our website includes links to other websites whose privacy practices may differ from those of CyberProctor . If you submit personal information to any of those websites, your information is governed by their respective privacy policies. We encourage you to carefully read the privacy policy of any website you visit. Our website also includes social media buttons and widgets for platforms such as Facebook, Twitter, Vimeo, and LinkedIn. These features may collect your IP address, which page(s) you are visiting on our site, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policies of the companies providing them.
Your Institution: We may disclose information, including video and audio recording of your exam session, to your educational institution/certifying entity upon request. We do this so that your educational institution/certifying entity can verify that you were the person taking the exam and that no exam protocols were violated.
Service Providers: We may engage certain trusted third-parties to help optimize our website and assist with our testing services. We share your personal information with these third-parties only to the extent necessary for them to perform the functions we have requested. These companies are authorized to use your personal information only as necessary to provide services to us in a manner consistent with our obligations under Privacy Shield.
Legal: In certain situations, CyberProctor llc. may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Business Transfers: CyberProctor may transfer information to a third party in the event of a bankruptcy, merger, acquisition, reorganization, or similar transaction. You will be notified via email and/or a prominent notice on our website of any change in ownership that affects the processing of your personal information, as well as any choices you may have regarding your personal information.
Other Sharing: We will also share your information when you provide us with consent to do so.
Data Retention
We retain information for as long as necessary to perform the Services described in this Policy, as long as necessary for us to perform any contract with you or your institution, or as long as needed to comply with our legal obligations.
Cross-Border Data Transfers and Privacy Shield
CyberProctor stores your information in the United States of America. To facilitate our operations, we may process your information with our partners and service providers based around the world. We always take appropriate steps to ensure your privacy rights continue to be protected in accordance with applicable law.
CyberProctor complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. CyberProctor has certified to the Department of Commerce that it adheres to Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and Privacy Shield Principles, Privacy Shield Principles shall govern.
CyberProctor is responsible for processing personal data it receives, and subsequently transfers to a third party acting as an agent on its behalf. CyberProctor complies with Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
Security
We use commercially reasonable technical, organizational, and administrative measures to protect our Services against unauthorized or unlawful access or processing and against accidental loss, theft, disclosure, copying, modification, destruction, or damage. Nonetheless, we cannot guarantee that transmissions of your information will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by us or our service providers. You play an important role in keeping your information secure. You should not share your user name, password, or other security information for your account with anyone. If you have reason to believe that your interaction with us is no longer secure (e.g., if you feel that the security of any account you might have with us has been compromised), please contact us immediately as detailed in the Contact Us section, below.
Children
Our Services are not directed to children under the age of 13. If you believe that a child under 13 has provided their information to CyberProctor, please contact us as detailed in the “Contact Information” section, so that we can take steps to delete it.
Your California Privacy Rights
California residents may view the California specific privacy policies and practices at : https://support.CyberProctor .com/ca-privacy-policy
Other Individual Rights
To the extent required by applicable law, we provide you with the ability to access, correct, export, delete, withdraw consent, object to the processing of, or suspend processing of your personal information. These functions will either be available within our Services, or you can contact us to submit a request. Note that if your request relates to information associated with your exam, you must submit your request through your testing institution. We will respond to your request in accordance with applicable regulations. We will require you to verify your identity before we respond to your request.
Individuals in the European Economic Area (EEA): You have the right to lodge a complaint with a supervisory authority if you believe we have processed your personal information in a manner inconsistent with your rights.
Changes to this Policy
We may update this privacy policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address associated with your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Information
If you have questions about this privacy policy, or if you want to inquire about enforcing your individual privacy rights, please contact us using the information below:
CyberProctor, Llc.
Attn: Compliance
PO Box 1216
Georgetown, TX 78627
Compliance at CyberProctor.com
Effective Date: July 24, 2020